End User Technical Support Analyst (Mid)

Full Time

MATRIX-5225181 - 04022025

Experienced

*** All resumes are due by 4/02/2025 ***
Job Reference # MATRIX-5225181 - 04022025

Descriptions:
TriTech Enterprise Systems is seeking one (1) 'End User Technical Support Analyst (Mid)' that will work onsite at multiple On-Site facilities within the State of Louisiana contract.

The scope of the proposed services will include the following:

Responsible for basic field support including desktop reimaging and deployment of new end user devices with Windows 10 operating systems.
Responsible for basic field support hardware and software device support including troubleshooting, hardware replacement, applying prebuilt image packages.
Responsible for remote software and device support and problem resolution, which includes advanced troubleshooting, installation and configuration.

Expertise and/or relevant experience in the following areas are mandatory:

Customer Service Skills
Windows Imaging and Driver Management
User Profile analysis and migration

Expertise and/or relevant experience in the following areas are desirable but not mandatory:

Active Directory Domain Services
Troubleshooting skills with basic hardware and software components
Experience in deployments with Microsoft System Center Configuration Manager
Desktop and Mobile Device imaging and user transition
Third party software to be migrated and handled on a case by case basis

TriTech is an equal opportunity employer

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Do you have a bachelor's degree and/or information technology certifications. Please list them.*

Please explain how you meet each of the mandatory requirements:

• Customer Service Skills
• Windows Imaging and Driver Management
• User Profile analysis and migration

Failure to respond to this section will remove your name from our list.*

Do you have expertise and/or relevant experience in the following areas are desirable but not mandatory (Please explain):

• Active Directory Domain Services
• Troubleshooting skills with basic hardware and software components
• Experience in deployments with Microsoft System Center Configuration Manager
• Desktop and Mobile Device imaging and user transition
• Third party software to be migrated and handled on a case by case basis*

The scope of the proposed services will include the following:

• Responsible for computer equipment handling and transport. Requires familiarity with driving a mid-sized box truck, cargo vans, and navigating loading docks.
• Responsible for decommissioning and sanitization of end user’s devices at the end of term.
• Responsible for basic field support including desktop reimaging and deployment of new end user devices with Windows 10 operating systems.
• Responsible for basic field support hardware and software device support including troubleshooting, hardware replacement, applying prebuilt image packages.
• Customer Service Skills
• Troubleshooting skills with basic hardware and software components
• Selected Contract must complete Driver Safety Trainer Required
• Must be able to obtain driver authorization

Do you have experience in these areas? Please explain.*

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End User Technical Support Analyst (Mid)

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